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Handle an early alert

Read the reason, acknowledge it, and close it with a note about what was done.

For directors · 0:29

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What happens, step by step

  1. 0:00 Early alerts raised by tutors and staff come to the director.
  2. 0:05 Dana opens one about a student who has missed two booked sessions and not replied to the reminder.
  3. 0:12 She reads who raised it, why, and whether the student knows.
  4. 0:16 She acknowledges it, so the person who raised it knows it was seen.
  5. 0:21 When it is resolved, she closes it with a note about what was done. Nothing is deleted, and the audit log keeps every step.

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